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Terms
of Sale

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Return Policy: |
Defective beads:
Beads (and other items) can be returned for a full refund within 30 days of the original
shipment (if you are a little late, that's okay). There is no restocking fee. However, shipping costs will
be refunded only if you feel that the beads don't match my
pictures, or if they are defective or somehow inferior. Broken beads: If
you receive broken beads, they most likely broke during shipment. Please report the number of broken beads
to me within 30 days, and I will issue a refund.
Missing beads: Please take an inventory of the packets in your shipment shortly after opening it,
and certainly before you use any of the beads. That doesn't mean you need to count all the beads within the
packets; just make sure all the packets are present. Please report missing packets within 10 days.
You have up to 30 days to let me know if any beads are missing from within the packets.
Some necessary restrictions: (1) Beads which are returned for a refund must be in original condition;
if they are damaged or partially missing, the refund will be pro-rated accordingly (unless the damage
occurred during shipment). (2)
Fire-polished faceted beads always have some imperfect facets. If you are returning faceted beads
because of imperfect facets, I will not refund shipping charges. (3) If
you qualify for a shipping refund, you will be paid for your actual return shipping cost up to, but not
exceeding, the shipping fee that I charged you.
(4) If your original order exceeded the
discount level of $100 or $200, and if the items
you returned caused the total of your original order to fall below the
discount that you received, I
reserve the right to recalculate your order without the discount, and
reduce your refund accordingly. For example, if you purchased $100
worth of items and received 10% off, but then returned half of those
items, I reserve the right to recalculate the original order without the discount, and the
refund that you received will be reduced because the 10% discount no
longer applies.
(5) I prefer not to do exchanges. If
you return beads, I will issue a refund, and you can then place a new
order if you want more beads.
Lost packages:
(A) My policy is to re-ship beads that are lost in transit rather than to give a refund.
You will, however, receive a refund for any beads that have gone out of
stock.
(B) I do not guarantee a refund on lost packages if the tracking
information indicates that the package was delivered. This is
especially true if the package was delivered to your company, and then was
lost or stolen before it reached you. I use tracking for all packages.
Incorrect address:
If a package is returned because you provided an incorrect
or incomplete address, you will have
to pay an additional shipping charge to have the beads re-shipped. If
instead you choose to receive a refund, the
shipping cost of the original shipment will be deducted from the refund. |
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Return Procedure: |
Put the beads you are returning in the bubble mailer they came in, tape the
end, apply a new label, and mail the package at the post office (or apply your own postage if you know how much it
should be). Please do pay for tracking, but do not pay for shipping insurance unless the value of the
returned beads is over about $20. |
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Frequent Returns: |
The purpose of the return policy is to give
you the peace of mind of knowing that you will not be stuck with beads
that are defective or which look substantially different from the pictures
on my site
and were not what you wanted. It is not meant to give you an opportunity to see the
beads in person and then return the ones you don't want. I understand that ending up with beads you don't
want is an unpleasant risk of buying on the internet, and that's why I try to have the best possible pictures.
However, I know from my own experience as a designer that all beads can be
worked into a design somehow. You may return beads you don't like,
but I cannot afford to process a large number of returns. I run my
business on small profit margins, so it is important that you not abuse
the return privilege. |
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Picture Accuracy: |
If the beads you buy look substantially different from my pictures, there are many
possible explanations. You may not have a good monitor, or the brightness or contrast may be set too high or
too low. As for the accuracy of the colors, there is no camera or monitor on the market which
reproduces colors perfectly. Whatever you may be buying on the internet, there will always be a small
discrepancy between the color you see on your monitor and the color of the actual item. |
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Bead Defects: |
Beads are small, non-critical items which
are not made to a high standard of perfection. I always make an assessment of defects with new beads that I
post. If I estimate that, say, 10% of the beads are defective, I will lower the price by 10% (unless I feel that
the defect is negligible and the beads are still usable). I feel that 5% is an acceptable level of defects, so
if the defects are under 5%, I may not lower the price (although I often do). I expect my customers to be
tolerant of defects if they do not exceed 5%.
With polished table-cut beads, I examine each bead and eliminate defective beads
before shipping. However, imperfections which are very minor (e.g., very small pits in the glass) are not counted
as defects. If you receive any polished table-cut beads which, in your opinion, are seriously
defective (malformations, cracks, partially polished windows), please contact me for a refund.
Please note that my near vision is not as
good as it used to be, so sometimes I don't notice defects. Also, my estimate of the percentage of defects may
be off. These are honest mistakes. Please don't
hesitate to let me know if I have overlooked defects in the beads you
bought. |
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Site Errors: |
If I accidentally post an item with the
wrong price, or with a price of $0.00 (which occasionally happens in the
new shopping cart), I do not hold myself responsible, and the customer
will have to pay for the item before it is shipped. |
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Sample Beads: |
I don't send out sample beads. Sending out a few beads as a sample means that
an entire lot of the beads will be shorted and can't be sold except as part of an inexpensive mix. Also, I feel that the pictures are good enough
that you should be able to get an accurate idea of what the beads look like. |
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Not for
Children: |
The beads that I sell are intended for use
by adults, not by children. Beads pose a choking risk to small
children. If you allow children to use the beads, you must be
certain that they are old enough to use the beads safely. If there are
small children in your house, please store the beads securely so that
children cannot get to them. |
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Shipping: |
Carrier:
I ship all packages via the U.S. Postal Service (First Class, Priority, International First Class,
International Priority).
I do not have a UPS or Fed Ex account and cannot ship via those carriers. I rarely agree to ship via Express
Mail because it is an inconvenience for me.
Domestic (U.S.A.) customers:
A flat $3.00 for orders of all sizes.
Canadian and Mexican customers:
$6.00 to $12.00, depending on the cost of shipping. International
customers will initially be charged a flat $12.00, and a refund will then be issued for
any excess of $1.00 or more over the actual shipping cost. Orders
of $50 or $60 may be light enough to qualify for a shipping refund, but it
depends on the beads selected.
All other International
customers:
$8.00 to $16.00, depending on the cost of shipping. International
customers will initially be charged a flat $16.00, and a refund will then be issued for
any excess of $1.00 or more over the actual shipping cost. Orders
of $50 or $60 may be light enough to qualify for a shipping refund, but it
depends on the beads selected.
I am unable to offer a low promotional
shipping rate to international customers for a variety of reasons:
(1) I pay higher credit-card fees on international orders, so I already make
less money on them. (2) The cost of shipping insurance is higher.
(3) It takes longer to package international orders because they require a
customs declaration. (4) International orders over 13 oz. must be taken to the post
office and cannot be dropped in a nearby mailbox. For all these
reasons,
international orders cost more and require more work, so I cannot pay for
part of the shipping.
Shipping insurance:
All packages are insured. I use a private insurance company, and the
cost of the insurance is not included in the postage amount.
Shipping schedule:
Because Purebeads is a sole-proprietorship (a one-person business), packages generally
ship 2 to 4 days after the order is received. During a sale, or after a mailing announcing new
beads, the delay may be longer. There is a great deal of work to be done, and I have to pace myself.
Saturday
shipments:
Orders which are shipped on
Saturday are usually dropped in a mailbox and may be picked up by the post office Saturday
morning or the following
Monday. Most packages mailed on Saturday are picked up on Monday.
Sunday/holiday shipments:
Orders mailed on Sunday or a federal holiday
are always picked up by the post office on the next business day.
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Combined Shipments: |
Occasionally a customer places more than one order and asks me to combine shipment.
I will do that if I remember; if I don't remember, then you will have to pay the shipping cost for both orders.
I don't have a procedure for remembering such things; and since it causes me extra work to combine shipments
anyway, I don't feel that I should have to pay the shipping on the second order if I forget. |
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Payment
Options: |
1.
Credit card –
all major cards are accepted.
2.
PayPal – my
preferred payment method.*
3.
Money order – I stopped accepting personal checks when a
customer sent me a bad check.
*
PayPal requires me to say
this in order to get cash back on my PayPal debit card. |
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Outer background by Barracuda
Inner background by Amreta
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